Retell AI, a voice agent platform, has achieved 100 million monthly calls using OpenAI models including GPT-4o, with GPT-4o Astra demonstrating top performance on their voice agent benchmark. The company reports reaching a $1.6M annual revenue run rate per employee by leveraging these models for its voice AI infrastructure.
Source: OpenAI
PSET has launched an AI-first platform designed to automate admissions processing, reducing manual paperwork and overtime for staff. The platform follows a two-year development cycle focused on smart automation to handle high volumes of applications. Source: ITWeb
Nedbank is preparing to support the rollout of South Africa's smart ID system, aligned with government's broader digital identity expansion plans. The bank's involvement will facilitate access to smart ID services and subsequently passport services. Source: ITWeb
Cybersecurity experts warn that attackers increasingly target intermediate systems rather than direct entry points, according to Flowgear's chief marketing officer. The shift represents a new landscape of cyber threats becoming normalized in October. Source: ITWeb
The IITPSA skills conference examined workforce adaptation to AI adoption, with experts emphasizing the importance of strategic planning, transparent communication, and practical skills development. The event focused on responsible AI implementation in organizations. Source: ITWeb