AI in Business

Orchestration is the new challenge for CX in the age of AI agents

Enterprises are deploying AI agents across customer experience channels faster than their legacy architectures can support, creating integration challenges that require orchestration layers rather than simple automation. Tata Communications argues that the next competitive advantage lies in coordinating AI systems, human agents, and enterprise data through shared context and unified platforms rather than bolting AI onto disconnected legacy systems.

Source: VentureBeat

Taking control of your digital destiny

An opinion piece examines whether cloud sovereignty strategies genuinely provide control or merely determine data location. The article questions the practical implications of sovereignty approaches in cloud computing. Source: ITWeb

OpenAI to start showing ads on ChatGPT’s free and Go tiers in India

OpenAI is introducing advertisements on ChatGPT's free and Go subscription tiers in India, where the service has over 100 million weekly active users. This monetization strategy targets India's large user base of non-paying and lower-tier subscribers. Source: TechCrunch

Expanding OpenAI’s presence in Brazil

OpenAI is expanding its operational presence in Brazil to support AI adoption among developers, businesses, and communities. The expansion aims to deepen engagement with local stakeholders across the country. Source: OpenAI

SA's first ISO-certified CX provider for AI: Why it matters

1Stream has become South Africa's first ISO/IEC 42001 certified customer experience provider for AI, demonstrating commitment to responsible, transparent and secure AI deployment and management. The certification signals growing focus on AI governance and quality standards in the South African technology sector. Source: ITWeb

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Taking control of your digital destiny

OpenAI to start showing ads on ChatGPT’s free and Go tiers in India

Expanding OpenAI’s presence in Brazil

SA's first ISO-certified CX provider for AI: Why it matters