Orchestration is the new challenge for CX in the age of AI agents

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Tata Communications argues that enterprises deploying AI agents across customer experience channels face integration challenges, requiring orchestration layers rather than simply bolting AI onto legacy systems. The company advocates for unified architectures with shared context graphs and enterprise ontologies to coordinate AI agents, human workers, and data across disconnected platforms.


Source: VentureBeat

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Enterprise AI's real risk isn't autonomous agents. It's the complexity between them.

Enterprise AI deployment increasingly involves multiple interconnected agents rather than single systems, creating complex interdependencies that become difficult to govern and monitor. The article argues that enterprises need comprehensive governance infrastructure including agent identity management, end-to-end oversight, and real-time enforcement to maintain accountability as agentic AI systems

By Seroki