Industry speakers at CEM Africa 2026 conference discussed how AI agents are transforming customer experience strategies, emphasizing that AI technology alone is insufficient for delivering improved customer outcomes. The discussions highlighted the need for complementary approaches beyond AI implementation in customer experience management.
Source: ITWeb
An opinion piece examines whether cloud sovereignty strategies genuinely provide control or merely determine data location. The article questions the practical implications of sovereignty approaches in cloud computing. Source: ITWeb
OpenAI is introducing advertisements on ChatGPT's free and Go subscription tiers in India, where the service has over 100 million weekly active users. This monetization strategy targets India's large user base of non-paying and lower-tier subscribers. Source: TechCrunch
OpenAI is expanding its operational presence in Brazil to support AI adoption among developers, businesses, and communities. The expansion aims to deepen engagement with local stakeholders across the country. Source: OpenAI
1Stream has become South Africa's first ISO/IEC 42001 certified customer experience provider for AI, demonstrating commitment to responsible, transparent and secure AI deployment and management. The certification signals growing focus on AI governance and quality standards in the South African technology sector. Source: ITWeb